YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Your tasks: Select and qualify packaging suppliers to ensure high-quality materials and collaborate with them to choose optimal packaging solutions for pharmaceutical products Lead global harmonization projects to standardize packaging specifications and processes, coordinating closely with international stakeholders from Operations Units and Innovation & Development Establish solid supplier requirements and contract these in supplier quality agreements Conduct quality audits at packaging manufacturers to review processes, improvements, and innovations while ensuring compliance with quality standards and mitigating supply chain risks Support Operational Units in resolving quality issues related to packaging materials through expert risk assessment and corrective actions Foster effective communication and seamless information exchange across the global packaging network, sharing best practices with international experts Contribute to the supplier management program by developing and refining standard operating procedures for supplier management activities Your qualifications Academic background in (Packaging) Engineering, Material Science, or a related technical field, complemented by a minimum of 3 years of relevant industry experience in packaging-related development, production, or quality assurance within the pharmaceutical or medical device sectorExtensive expertise in packaging production technologies and understanding of associated packaging defects for selected categories such as glass, rubber stoppers, thermoplastics, foils, and printed packaging, mainly used for IV solutionsStrong background in assessing primary packaging interactions with products, supported by experience in extractables and leachables studiesCompetencies in quality auditing packaging material suppliers and in-depth knowledge of GxP standards for packaging (e.g., ISO 15378) and regulatory procedures across Europe, the US, and ChinaBusiness fluency in both English and German, plus proficiency with IT tools such as MS Office, SharePoint, and SAP We offer you: A permanent employment contract Competitive salary Flexible working hours and home office options Opportunities for professional development and training Great working atmosphere and a highly motivated team Show us what moves and motivates you - apply now and be part of our inspiring company culture!