YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR TASKS Support the Project Management and Construction teams with technical topics related to planning and installation Contribute to documentation for tenders, crane operations, and installation processes Review lifting plans, crane configurations, and site layout drawings Participate in the development of crane and installation strategies Create and update KPI overviews to monitor progress and performance Maintain and organize technical documentation, including manuals, updates, and change records YOUR PROFILE Confident use of MS Office, project management tools, CAD, and ideally LICCON Accurate and detail‑oriented working style, especially in preparing and maintaining technical documents Strong time‑ and task‑management skills to handle multiple ongoing topics Experience working with project‑related documents such as contracts, permits, and technical specifications Strong organizational skills, including scheduling, meeting preparation, and structured file management Clear and effective communication with internal teams, suppliers, and contractors Technical understanding of crane operations, lifting processes, and site/equipment planning English skills at a minimum of B2 level Nice to have: German and/or Spanish language skills YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
YOUR TASKS Support the Project Management and Construction teams with technical topics related to planning and installation Contribute to documentation for tenders , crane operations, and installation processes Review lifting plans , crane configurations, and site layout drawings Participate in the development of crane and installation strategies Create and update KPI overviews to monitor progress and performance Maintain and organize technical documentation, including manuals, updates, and change records YOUR PROFILE Confident use of MS Office , project management tools, CAD , and ideally LICCON Accurate and detail‑oriented working style , especially in preparing and maintaining technical documents Strong time‑ and task‑management skills to handle multiple ongoing topics Experience working with project‑related documents such as contracts, permits, and technical specifications Strong organizational skills , including scheduling, meeting preparation, and structured file management Clear and effective communication with internal teams, suppliers, and contractors Technical understanding of crane operations , lifting processes, and site/equipment planning English skills at a minimum of B2 level Nice to have: German and/or Spanish language skills YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.