YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Your Responsibilities: Design of BCU-based substation control systems for high voltage direct current (HVDC) systems Implementation of control software using simulation tools and real-time test environments Verification and validation of control solutions in simulated and real-time environments Preparation of design specifications and technical documentation Creation of effort estimations for project planning purposes Clarification of technical requirements within cross-functional project teams Coordination and alignment with customers and suppliers on technical matters Remote support during commissioning of HVDC systems Providing remote service and troubleshooting support for HVDC installations Your Profile: University degree in electrical engineering with a focus on energy technology First professional experience in a relevant field Proficiency in parameterisation of bay control units (BCUs), ideally SIPROTEC 5 devices with DIGSI and CFC (Continuous Flow Chart) Experience in implementing the IEC 61850 standard for substation control and data exchange with higher-level automation and SCADA systems Solid understanding of high voltage and substation technology as well as the design of interlocking schemes and automated control sequences Good knowledge of secondary interfaces of high voltage components such as switching devices, transformers, CTs and VTs Very good English language skills; proficiency in German is an advantageStrong analytical and problem-solving abilities Excellent communication skills in cross-functional and international team environments Structured and detail-oriented working approach Ability to quickly adapt to new technologies and processes High level of initiative and a hands-on mentality Your Benefits: What our client offers: Responsible position in a future-oriented company Creative freedom for sustainable innovations Training opportunities and career prospects We support you on your journey: Above-average pay Permanent employment contract 30 days of annual leave Opportunity to be taken on permanently by the client Employee referral bonus Christmas and holiday bonus Personal support and guidance Does this sound like you?